The Reality Gap™

What leaders say about AI and what’s actually happening are often two different things.

The Reality Gap™ starts with confidential interviews with every leader on your executive team and a deliberate sample of the people who work for them, two levels down. What comes back:

  1. How each leader uses AI in their own work, and where the executive team disagrees on priorities, investment, or pace.

  2. Which AI investments are making a difference, which tools are going unused, and what’s stopping good work from scaling.

  3. Who’s already solving real problems with AI, what they’ve built, and whether they’re getting the support and recognition they need.

  4. Where everyday AI use falls outside your policies: the tools people use, the workflows they’ve built, and the data they share.

  5. Where your culture helps AI take hold and where it gets in the way, from manager behavior to incentives and unwritten rules, with scores benchmarked against your peers.

  6. Why people aren’t using AI, and what would actually help them start. More training isn’t always the answer.

What helps depends on what’s getting in the way.

We look for three barriers to AI adoption: tool, skill, and identity. Each calls for a different kind of support, and it’s the kind we bring.

BarrierWhat it can sound likeWhat actually helps
Tool

“There are so many tools. Where do I start?”

We start with one approved tool and one useful task, and change the tool if it isn’t good enough.

Skill

“I use it for emails. That’s about it.”

We work through their real tasks alongside them, until they can use AI well and judge its output without us.

Identity

“If AI can do this, what do they need me for?”

We ask what they’re worried about losing, and give them room to be a beginner.

These barriers overlap. Nobody gets a label.

It ends with a plan: where the next dollar goes, on a 30-60-90 day clock, with clear owners.

  1. 30 days
  2. 60 days
  3. 90 days

The Reality Gap™ is the diagnosis. Everything we build after it is the answer.